EAC/EASCI is committed to respecting your privacy.  Our policy is to protect any of your nonpublic, personal information to which we have access.  This is information that identifies you and is not available from public sources.  We restrict access of your nonpublic personal information to those employees who need to know your personal information in order to assist you.  We have internal privacy policies in place to ensure the protection of your privacy.  Therefore, we have created a privacy policy to advise you of our information collection and information sharing practices.

We collect only the information required to provide you with the highest quality service.  We collect a limited amount of “nonpublic personal information” about you that is not available publicly.

We must also collect some information from other Federal Family Education Loan Program (FFELP) partners as required under federal and state law as it relates to student financial aid.

We collect information both directly and indirectly; all of it is used to deliver student financial aid services.

We directly collect information such as your name, address, e-mail address, and telephone number so that we can send you information or contact you about your accounts.

We directly collect your Social Security Number.  We do this to identify you as a customer, to verify your identity, to prevent unauthorized or fraudulent use of your account, and to prevent unauthorized disclosure of information.

We collect information from you to: help us to better meet your needs; make the financial aid process easier for you; deliver the financial services you have requested; determine your eligibility to receive a loan or a benefit on a loan; permit the servicing of your loan(s); locate you; and collect on your loan(s) if that becomes necessary.

We indirectly collect financial information and nonpublic personal information about you from consumer reporting agencies.  We use this information to process an application for a Federal PLUS loan, and to collect existing FFELP loans.

We do not share nonpublic personal information about you except as required to administer your FFELP loan (such as with lenders, servicers, schools, guaranty agencies, credit bureaus, and the U.S. Department of Education and its agents).

We share information if the law requires us to do so.

We may share information with service providers, and to entities which may assist with loan collection support.

We will share your information if so ordered by a court to do so.

We do not sell your information for marketing purposes or to any third parties for any purpose.

Our web site has security measures in place to protect the information under our control from loss, misuse, and alteration.  When you provide us personal information, the information is transferred via an encrypted web process.

If you wish to have electronic access to your account information blocked, contact us at 1-800-592-1802.

Our web site contains links to other sites. We are not responsible for the privacy practices or the content of such web sites.  If you link to a non-EAC site from our site, you become subject to that site’s privacy policy and terms and conditions of use.  We encourage you to visit the privacy policies of these sites.

When you view our web site, we do not gather any personal information about you such as your name or e-mail address. We do gather information such as which browser you are using, the address from which you linked, the address to which you linked, and which part of the site you viewed.  The information we gather is used to keep statistics that help us improve our site.

We may automatically collect summary information, stored in a “cookie” specific to this web site.  This information is used to improve the content of our web pages.  No other information is gathered from your browser.  The summary information is not traceable to you unless you have voluntarily identified yourself.  If you log in to conduct business, transactions may be tracked and changes maintained on our systems for both troubleshooting and confirmation purposes.  Any information request to conduct business is for our internal use to service your request.  If you set your browser to reject or prevent cookies, you may limit the functionality we can provide when you visit our site.

We do not knowingly collect information from children under 13 years of age.  If we learn that we have collected personally-identifiable information from a child under the age of 13, we will immediately take all reasonable steps to delete the information.

Our privacy/security statement policy is subject to change at any time without prior notice.  You should check this statement periodically for any updates.  The effective date of this version of the policy is December 1, 2005.